Privacy Policy
Verse & Vow LLC (“Verse & Vow,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information. By visiting our website, purchasing our services, or submitting files, you agree to this Policy.
1. Information We Collect
We may collect the following types of information:
Contact Information: Name, email, phone number, billing address, and shipping address (if physical delivery such as USB drives is included).
Payment Information: Payment card and billing details are processed securely by Stripe. Verse & Vow does not store or retain credit card information.
Project Information: Video footage, audio recordings, images, instructions, notes, editing preferences, and related media you provide.
Account Information: If you interact with our forms (HubSpot, Framer, or other tools), we may collect responses and form data.
Usage Data: Website interactions, referral sources, cookies, and analytics (e.g., Google Analytics).
2. How We Use Your Information
We use collected information to:
Provide and deliver our editing services.
Process payments and issue invoices.
Communicate with you about your project, revisions, and delivery.
Maintain backups and secure project files during the editing process.
Send updates, confirmations, or service-related notices.
Showcase finished deliverables for promotional use (unless you opt out before project start).
Comply with applicable legal obligations.
3. Sharing of Information
We do not sell, rent, or trade your information. We only share data as reasonably necessary to perform our Services, such as with:
Service Providers: Stripe (payments), HubSpot (CRM/forms), cloud storage providers (Google Drive, Dropbox, Box, or equivalent), email delivery tools.
Contractors/Editors: Independent editors working under confidentiality agreements may access project files solely for editing purposes.
Legal Authorities: If required by law, court order, or regulatory request.
4. Data Storage & Retention
Client files are uploaded via secure links (Google Drive, Dropbox, Box, or equivalent).
Verse & Vow temporarily stores files for editing and delivery, then offloads to secure drives.
Deliverables are retained according to the package purchased:
Essentials: 30 days
Signature: 60 days
Luxury: 1 year
After retention expires, files may be permanently deleted. Verse & Vow is not responsible for archiving beyond these periods.
5. Security Measures
We take commercially reasonable measures to protect your data, including:
Encrypted file transfer via third-party providers.
Limited access to project files (only authorized team members and contractors).
Secure backup drives stored offline.
However, no system is 100% secure. By submitting files, you acknowledge inherent risks in digital storage and transfer.
6. Your Rights
Depending on your location, you may have the following rights:
Access & Copy: Request a copy of the personal data we hold.
Correction: Request correction of inaccurate information.
Deletion: Request deletion of your data once your project is complete.
Opt Out of Promotions: Notify us in writing prior to project start if you do not want deliverables used for promotional purposes.
Cookies: Adjust your browser settings to decline cookies.
7. Children’s Privacy
Our services are not directed to individuals under 18. Any minors appearing in footage must have parental/guardian consent.
8. International Users
If you access our site or Services outside the United States, note that your data may be transferred to and stored in the U.S., where privacy laws may differ from your jurisdiction.
9. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with a new effective date.
10. Contact Us
For questions or requests regarding this Privacy Policy, contact us at:
Verse & Vow LLC
Email: support@versevow.com
Governing Law: State of Wyoming, USA